The Virtual PM | Expert Project Management

The Virtual PM provides expert project management services, managing chaos one project at a time.

a project management company

Remote, Flexible, On-Demand Project Management Services

Welcome

About The Virtual PM

The Virtual PM is a project management company that helps organizations plan, execute, and deliver projects with structure and control. We partner with teams that have important work to complete but lack the time, capacity, or formal project management support to manage it effectively.

We provide project management support, fractional project leadership, and execution oversight across the full project lifecycle. Our work focuses on planning, coordination, governance, and follow-through, giving teams the structure they need to move initiatives forward without unnecessary complexity or overhead.

Whether you are launching a new initiative, managing competing priorities, or recovering a project that has stalled, we step in to bring clarity to scope, timelines, roles, and decision-making. Our approach emphasizes practical planning, clear communication, risk management, and accountability so work continues to progress.

We understand the reality many organizations face, limited resources, evolving requirements, and projects led by subject-matter experts rather than formal project managers. The Virtual PM fills that gap by providing experienced project oversight and execution support, helping teams deliver outcomes with less disruption.

Meet The Woman Behind The Virtual PM

Donna Franklin West, MHA, PMP, CSM

Founder and CEO of The Virtual PM | Established 2020

Donna Franklin West is a project management strategist with over two decades of experience supporting complex initiatives across IT implementations, operations, and enterprise project delivery. She has led and supported full lifecycle projects in fast-paced, highly regulated environments where structure, coordination, and execution discipline are critical.

Known for her practical, results-driven approach, Donna specializes in helping organizations plan, prioritize, and manage work more effectively. Her work focuses on project oversight, execution governance, and operational clarity, ensuring initiatives move forward with alignment and accountability.

Donna brings a strong ability to bridge technical and operational teams, engage stakeholders at all levels, and establish the processes needed to manage scope, timelines, risk, and decision-making. She is particularly skilled at stepping into environments where projects are led by subject-matter experts, providing the structure and oversight needed to support successful delivery.

Through project management support, fractional leadership, and PMO-style oversight, Donna helps organizations stabilize active initiatives, manage competing priorities, and deliver outcomes with greater consistency and less disruption.

What We Believe In

Our mission

We help organizations plan, manage, and deliver projects with structure, accountability, and consistency.
Our mission is to provide practical project management support that keeps work moving, reduces risk,
and enables teams to execute effectively in complex and fast-changing environments.

Our vision

To be a trusted project management partner for organizations that need reliable execution support,
clear governance, and experienced oversight to deliver initiatives successfully
without unnecessary disruption.

Our values

#1

Excellence

We deliver high-quality project work through clear planning, disciplined execution, and consistent follow-through. For us, excellence means dependable progress, informed decision-making, and outcomes that stand up to real-world constraints.

#2

Integrity

We operate with transparency, honesty, and accountability. Our clients trust us because we communicate clearly, manage expectations responsibly, and follow through on our commitments.

#3

Passion

We are committed to doing the work well. We bring focus, energy, and attention to every engagement, staying actively involved to ensure projects continue to move forward and challenges are addressed early.

#4

Respect

We treat our clients and project teams with professionalism and respect. We listen carefully, work collaboratively, and adapt our approach to fit the realities of each organization and project environment.

#5

Teamwork

Successful projects require coordination across roles, teams, and stakeholders. We work alongside our clients to align responsibilities, support decision-making, and keep everyone moving toward shared project goals.

Why The Virtual PM

Delivery Focused

Oversight

Scalable Support

Proven Experience

Practical Solutions

Is this what you are facing?

Projects lose momentum due to unclear scope and ownership
Teams feel overwhelmed by shifting priorities
Meetings consume time without driving progress
Communication gaps cause confusion between departments and roles
Subject-matter experts manage projects without formal PM support
Projects run late, over budget, or under pressure
Teams burn out responding to issues instead of executing plans
Priorities shift faster than plans can adjust

Are you ready to

Launch initiatives with clear plans and ownership
Get stalled or struggling projects back on track
Align scope, priorities, and resources
Manage timelines, dependencies, and risks
Improve coordination across teams and stakeholders
Build accountability into project execution
Deliver projects without overwhelming teams
Move from reactive work to structured execution

Work With The Virtual PM

Flexible project oversight to plan, stabilize, and deliver key initiatives.

Project Intake & Prioritization

Focus on the right work

We help organizations evaluate incoming work, clarify scope, and determine what should be done first. This creates alignment across teams and prevents effort from being wasted on the wrong initiatives.

Best for organizations managing multiple projects or competing priorities.

Project Recovery & Execution Oversight

Restore structure and control

We step in when projects stall, timelines slip, or clarity is lost. Our focus is stabilizing execution, re-establishing structure, and providing oversight so work can move forward with structure and accountability.

Ideal for active or high-risk initiatives that need a reset.

Project Management
as a Service (PMaaS)

Scalable oversight without a PMO

Ongoing project oversight and governance across initiatives. We provide structure, reporting, and execution guidance that helps organizations scale delivery with consistency and control without adding permanent overhead.

Designed for teams that need sustainable project support, not ad hoc fixes.

Companies We’ve Worked With

What people are saying

“ Donna is a true professional. She astutely grasps on to her client's biggest challenges and is able to navigate their complexities and guide them over the finish line again and again. She has an unwavering positive professional demeanor that instantly brings value to any conversation. Over the course of my career, I can think of a handful of people that stand out as exceptional, and she is at the top of the list. ”

“ I have had the privilege of working with Donna for the past 9 plus years. During the course of our work relationship, Donna performed at the highest levels and set new standards of excellence for others to follow. Simply put, Donna is the finest example of a true highly skilled technology consultant. Any organization fortunate to retain Donna to implement solutions for them will be absolutely delighted with her integrity, outstanding technical skills, ability to effectively communicate and deliver long-lasting, high impact results.”

“ Donna is a pleasure to work with. Her professionalism, organizational skills and ability to coordinate people and tasks during difficult projects was integral in allowing us to meet deadlines. She is an excellent facilitator with the ability to manage multiple perspectives and effortlessly guide the team to consensus. On a personal level, Donna has helped me to challenge my ways of thinking and as a result shaping how I manage my current role.”

I had the opportunity to work with Donna in a PM role she had at St. Jude. She was managing multiple projects and leading the effort to pull together a portfolio of work for a large department. Donna is disciplined, proactive and persistent in her management of projects. She was able to ensure project goals and timelines were met by efficiently managing meetings, ensuring follow-ups took place and holding her project partners accountable for their delivery of work. She also understood the organization, doing a good job of helping to navigate any potential project slowdowns. Donna is a great addition to any organization looking to tighten up or improve performance of their project management processes.